VCM Server Hardware / Software Requirements: Pentium 4 1 GHz CPU 500 MB RAM 10 GB available on Hard Drive SVGA Monitor with 800x600 Resolution or higher (16-bit high colour minimum required) CD-ROM Drive Windows Win 2k, XP Pro Sp2 NIC (Network Interface Card) (One Only) Serial Port - Norstar only (9 pin) Printer – allows CALL Auditor reports to be printed – OPTIONAL Dedicated computer recommended Able to ping the "published IP address" of the BCM VCM Client Hardware / Software Requirements: Pentium III 233 MHz 256 MB of RAM 50 MB available on Hard Drive SVGA Monitor with 800x600 Resolution or higher CD-ROM Drive (if installing from CD) Windows 98, 2k, ME, XP, XP Pro NIC (Network Interface Card) TCP/IP Protocol.

Nortel Networks Phone System Requirements: Norstar Modular or Compact ICS MICS DR1.1 or XC1.1software or higher CICS DR1.0 or higher Norstar Global Analog Caller ID Line Card(s) (required for screen-pop) Norstar CTA100 (Computer Telephony Adapter) - VCM requires just one CTA to connect every Norstar phone One Norstar telephone jack in proximity to VCM Server (does not require dedicated jack) BCM 1 LAN CTE license software version BCM 3.5 or greater, BCM50r1 or greater Local Area Network Requirements: TCP/IP protocol Telephone Subscription Services: Caller ID Name and Number service from your local telephone company (optional) Database Integration (optional): Outlook 97, 98, 2000, 2003, XP

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