NewsCRM Integrator for GoldMine ReleasedMay 15, 2008; -- CRM Integrator for Goldmine seamlessly integrates Nortel's Business Communications Manager (BCM) and Norstar phone systems to FrontRanges' Goldmine.
"What companies are looking for today is a way to integrate applications their employees use on a daily basis in order to simplify tasks, improve productivity and be able to deliver a higher quality of customer service" explains Doug Moffat, President of ConverTec Inc. "We didn't stop with GoldMine screen pops and outbound dialing, we included the ability for people to see who's calling, answer their phone and provide presence information to be displayed on colleagues phone display, all from a dockable tool bar on the desktop". Additional features provided include; logging of incoming calls including calls that went unanswered, various docking abilities, place a call on hold, release a call and enable/disable do not disturb on your phone. Additional CRM Integrator solutions such as Microsoft Dynamic CRM and Sales Force Automation are being added to the CRM Integrator family.
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CRM
Integrator for GoldMine is the third CRM solution in the family of
CRM Integrator products. CRM Integrator for
Microsoft Outlook was launched in January 2008 with
overwhelming response from both Nortel Partners and
their customers.