NewsCRM Integrator for ACT! ReleasedMay 15, 2008; -- CRM Integrator for ACT! seamlessly integrates Nortel's Business Communications Manager (BCM) and Norstar phone systems to Sages ACT!.
"What companies are looking for today is a way to integrate applications their employees use on a daily basis in order to simplify tasks, improve productivity and be able to deliver a higher quality of customer service" explains Doug Moffat, President of ConverTec Inc. "We didn't stop with ACT! screen pops and outbound dialing, we included the ability for people to see who's calling, answer their phone and provide presence information to be displayed on colleagues phone display, all from a dockable tool bar on the desktop".
Additional CRM Integrator solutions such as Goldmine and Sales Force Automation are being added to the CRM Integrator family later this year.
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CRM
Integrator for ACT! is the second CRM solution in the family of
CRM Integrator products. CRM Integrator for
Microsoft Outlook was launched in January 2008 with
overwhelming response from both Nortel Partners and
their customers.
Additional features provided include; logging of
incoming calls including calls that went unanswered,
various docking abilities, place a call on hold, release a call and
enable/disable do not disturb on your phone.