NewsCRM Integrator for Outlook ReleasedJan. 23, 2008; -- CRM Integrator for Outlook seamlessly integrates Nortel's Business Communications Manager (BCM) and Norstar phone systems to Microsoft Outlook.
Much of a persons time these days is spent sending and receiving email along with making and receiving phone calls. It makes sense then to combine these two tasks and allow people the ability to do both tasks with one familiar application. Add intelligence to improve productivity and you have CRM Integrator for Outlook. "What companies are looking for today is a way to integrate applications their employees use on a daily basis in order to simplify tasks, improve productivity and be able to deliver a higher quality of customer service" explains Doug Moffat, President of ConverTec Inc. Using CRM Integrator, a person can see who's calling them, automatically pop the customer contact record and answer their phone, all within Outlook. Additional features provided include; logging of all personal calls including calls that went unanswered, setting your presence so others in the office know you status along with the ability to release a call and enable/disable do not disturb on your phone. Additional CRM products such as ACT!, Goldmine and Microsoft CRM are being added to the CRM Integrator family later this year.
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CRM
Integrator is the first new application in a family of
advanced telephony applications being launched on the
new ConverTec Communication Server (CCS) platform.