News

ConverTec Inc. to launch CALL Link Call™ Manager and new website at CT Expo

March 1, 2001 -- ConverTec Inc., a leading developer of convergent technology for the CRM industry introduces its new CALL Link™ Call Manager product and will launch its new Website (www.convertecinc.com.) March 5th at this year’s CT Expo. We will be located in the CRM & Call Center Pavilion, booth 2723, March 6th-8th at the Los Angeles Convention Center.

CALL Link™ Call Manager provides superior desktop telephony control. It is integrated to Nortel Networks Meridian Norstar phone features such as answer, transfer, park and page. Advanced features allow users to view all Norstar telephones and screen pop to contact managers. Users may enter messages to be displayed on all Call Manager desktops.

CALL Link™ Call Manager is exclusive to Norstar phone systems and will include the Business Communication Manager Q3/2001. Call Manager is part of the award winning CALL Link™ family of products. ConverTec Inc. is an Approved Open Developer for Nortel Networks. CALL Link™ has received two international product awards; The Computer Telephone Integration Magazine “CTI Product of the Year-1998 and TELECONNECT “BEST of SHOW –2000”.

Our family of CALL Link™ products currently operates on Nortel Networks’ Meridian Norstar and Digital Centrex platforms. CALL Link™ features sophisticated database integration with “screen-pop” to many popular databases and contact managers. Other features include outbound dialing from the desktop and call tracking. Small and Medium Enterprise businesses, such as stock brokers, catalogue retailers, insurance brokers and call centers benefit from greater customer satisfaction, enhanced productivity, and reduced transaction costs.

CALL Link™ integrates the two most often used tools in the office, computer and telephone, providing an unobtrusive link to allow them to work together. CALL Link™ provides a voice/data communication solution through Computer Telephony Integration (CTI) automation in a manner superior to any other product available. The result is a Customer Relationship Management (CRM) tool with a dramatic reduction in the time and cost of a business transaction. When a call is received the telephone number is recognized by CALL Link™, which results in a search of the database and the client information appearing on the computer screen as a screen pop, instantaneously. The result is greater customer satisfaction, enhanced productivity and reduced transaction cost.

ConverTec Inc. is currently an "Open Developer" with Nortel Networks in the process of elevating its relationship with Nortel Networks by becoming a "Developer Partner". Product certification, access the the Nortel Distribution channel and marketing support are incumbent of the Developer Partner program.

ConverTec Inc. is currently undertaking an awareness and marketing program to educate Nortel Meridian Norstar Dealers on how CALL Link can leverage additional hardware sales and provide system upgrades to their existing Norstar customer base. ConverTec Inc. distributor and dealer agreements require no quota or financial commitment while offering full technical support, installation and customization services.