Company Information

Company History & Management Team | Testimonials | Career Opportunities

Established in 1998, ConverTec is a privately owned worldwide company headquartered in Burlington Ontario Canada. ConverTec provides computer telephony solutions for SMB's to larger multi-site organizations providing them productivity and communication enhancements by CONVERging their existing TEChnolgies. In addition to the expanding portfolio of products, ConverTec is a system integrator providing professional services to tailor a solution to meet a company's needs.

ConverTec is Nortel centric which allows for a strong relationship, cohesive development strategies and seamless integration to Nortel's product line. All ConverTec products are certified by Nortel which adds a level of comfort for Nortel Channel Partners and ConverTec customers. ConverTec was one of Nortel's original Developer Partners in North America in 1998 and is currently Nortel's preferred vendor for the PC Console on the Business Communications Manager.

ConverTec is a Registered Microsoft Partner ensuring the latest Microsoft technology is used to develop solutions for today and into the future.

Future Products and Platforms

We're currently working on some exciting projects.  They are;

• SimRing/Follow Me is a new ConverTec Enterprise Office (CEO) application allowing Nortel BCM  users the ability to have specific rules invoked when their office phone rings and they're not in the office.  For example, a user can configure the system to simultaneously call their cell phone, home phone and Windows Live Messenger account.  Other features include email notification of a missed call with CLID information, Skype and SIP integration.
• CRM Integrator for Outlook v2.0 will include integration to Outlook Calendar and Microsoft Live Messenger for added presence and Instant Messaging (IM).  Additional call control will be added along with the ability to recognize a phone number in any application and allow you to dial.  The ability to "click to record" a call is also being added to v2..0.
• CRM Integrator for Nortel’s BCM & Norstar will continue to evolve with added integration to Microsoft CRM, Sales Force Automation and Goldmine.  The dashboard approach will provide seamless integration including; inbound screen-pop, outbound dialing, call control and presence.
• CALL Analyst is a web based call reporting product that will be added to the ConverTec Enterprise Office Suite of desktop applications.  This 2nd generation call reporting product will replace VCM's CALL Auditor and is scheduled for release in Q3 2008.  All current reports from CALL Auditor will be maintained in CALL Analyst with added features such as; scheduling and email delivery of reports.
• CALL Navigator v2.0 will have Contact Center capabilities,  enhanced messaging capabilities with IM and "Click to record" added.

Other applications developed with Microsoft's .NET technology on the Vista operating system and SIP based applications are being developed to operate across the entire range of Nortel phone system offerings.