Company History & Management TeamCompany Information | Testimonials | Career Opportunities Company HistoryCALL Link, ConverTec's original CTI product, was originally conceived and patented in 1992 as a telecommunication-signaling interface for computer systems by Digital Systems Group Inc. (DSG) based in Saskatoon, Saskatchewan, Canada. In 1995 DSG ceased to exist and in 1996 the license to the technology passed to WestBau Technologies Inc. of Saskatoon. In 1998, WestBau Technologies relocated to Oakville, Ontario, Canada which was followed by a complete redevelopment and launch of WestBau's primary product, CALL Link for Norstar. In late 2000, WestBau applied for transfer of its registration as an incorporated company from Saskatchewan to Ontario and as of February 14, 2001, WestBau became an Ontario registered company with the new name, "ConverTec Inc."
February 2002, ConverTec escalated its relationship with Nortel to the highest available level by becoming a Nortel Developer Partner. The Developer Partner Program is a synergistic relationship between ConverTec and Nortel. The benefits realized by Nortel and ConverTec are; shorter development cycles, identification of new market opportunities and faster time-to-market. Late 2002, saw a couple of major developments. Nortel retired two products; PC Console for Norstar and the Attendant Console for the Business Communications Manager (BCM). Nortel designated ConverTec's Console.NET as a "Select Product" and the official replacement product. Console.NET was and currently still is, the only real-time web based call control application in the world. Itel of England partnered with ConverTec in 2003 to provide distribution, sales, technical support and training for Console.NET in EMEA and APAC regions. 2005 saw the beginning stages of a new server platform that would support multiple BCM's and multiple applications. This new server platform is called "ConverTec Communication Server" (CCS) and today supports a suite of new applications such as; CALL Analyzer, CRM Integrator and CALL Navigator. Customers can select from this a la cart suite of applications to improve communications and telecom management within their organization. In October 2008, Nortel announced a new level of Developer Partner called "Strategic Partner" and included ConverTec as one of four companies that hold this designation. A Strategic Partner is one that provides solutions that Nortel deem significant in the value they provide their customers and the complimentary way in which they achieve this. ConverTec Management TeamDouglas Moffat, President; dmoffat@convertecinc.com Bud Kesic, Chief Technology Officer; bkesic@convertecinc.com Ron Jones, Technical Support Manager; rjones@convertecinc.com Mike McEwan, Sales Manager; mmcewan@convertecinc.com
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September 2001, a new product emerged, Visual Call Manager (VCM). VCM was an overnight success doubling expected sales in the first three months of its release.