CALL Navigator

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ConverTec’s CALL Navigator for Nortel’s Business Communications Manager (BCM) and Norstar phone systems provides enhanced desktop communications across the enterprise.

CALL Navigator is a communications experience that sets a new standard for Enterprise productivity. CALL Navigator brings telephony to the desktop, adds intelligence, integration and simplifies your daily telephone activity. The innovative approach to the interface allows users to tailor CALL Navigator to their needs. Whether you’re a receptionist that needs to see employee real-time call activity, a Call Center Agent that needs customer information displayed before they answer their phone or a knowledge worker that needs to see both, CALL Navigator provides the tools employees need to be successful.

Adaptability sets CALL Navigator apart from the rest

Recognizing that not every person has the same requirements with regards to office communications and the information they require, CALL Navigator allows a user to customize what information they wish to see and how they wish to see it. For example, an Attendant typically wants to see whether a person is busy on their phone prior to transferring a call, whereas a Sales Representative receiving a call from a customer would like to have that customer’s information available to them in order to improve the quality of customer interaction. The ability to adapt to different types of work environments is the power that CALL Navigator brings to the desktop.

Key Features

Dockable Elements - the ability for a user to dock/undock specific elements to reflect the way they work is what sets CALL Navigator apart from traditional telephony applications
Multi-skin - Select a skin which lends to the type of work you do
Control and Data Elements - There are various elements that make up CALL Navigator. Each element provides specific functions and information which the individual user can decide to utilize or not.
- Call Control - this element places Nortel phone call control buttons on your desktop. No more guessing as to how to create a conference call or transfer a call. Call control is intuitive and emulates the Nortel phone functionality using your mouse or keyboard
- Extension View - this element allows a each user to create a personalized group or groups of extensions providing visibility to the status of all phones. Each phone is represented by a button and provides information such as;
  - Extension is active. Information includes; incoming CLID, dialled number, call timer
  - Extension is Ringing
  - Extension has a call Holding
  - Extension is in Do Not Disturb
  - Extension is Forwarded to another extension
  - Extension has voice mail messages
  - Extension has presence set (i.e. in a meeting)
  Each group can be configured to show as much or as little information that’s required. Members of a group can also be sorted by extension or by first or last name
- Directory - this element provides both internal and external contact information. Both Company and Contact records are provided along with all pertinent information such as address, phone, fax, email, web site, notes and much more. The directory allows for advanced features such as screen-pops, outbound dialing and previewing customer information even before answering a call.
- Multi-Function Window – This element provides a number of messaging features such as; sending text messages to the displays of other phones including remote offices, tagging information to a call so that others are better informed, setting your presence or status along with various telephone related messaging

Scalable

CALL Navigator is designed to enhance communications from a single office environment to a multi-office, enterprise environment. Whether it’s adding additional employees in an office or adding networked offices in another state, CALL Navigator will seamlessly integrate all employees allowing them to communicate in a more effective manner.

Expandable

CALL Navigator is part of the ConverTec Enterprise Office Suite of products which allows customers the ability to easily and economically add additional applications and build upon their original investment. The ConverTec Communication Server (CCS) platform is the engine that drives all ConverTec applications such as CALL Analyst (web based call reporting), Console.NET (PC based Attendant Console) and CRM Integrator (Integration to Microsoft Outlook, Goldmine and ACT!).

Reliable

ConverTec Inc. realizes that software applications are not much good if they are unreliable and end up being left on the shelf. For that reason ConverTec is committed to providing products that are developed with proven technology, thoroughly tested and designated as a Compatible Product by Nortel. All products on the CCS platform come with ConverTec’s Assurance Plan for the first 12 months of ownership which includes; remote installation, remote training, toll free support, no cost upgrades and Remote Assistance.

ConverTec is one of the original Nortel Developer Partners and is recognized as a leading CTI developer worldwide. ConverTec has developed a close relationship with Nortel which allows for a cohesive product development strategy and intimate knowledge of their proprietary integration methodologies. ConverTec is also a Microsoft Developer Partner which is a key ingredient ensuring the latest development tools are utilized to deliver state of the art communication applications to the market place.