CALL Link or VCM Server Hardware / Software Requirements:
  • Pentium III 500 MHz CPU
  • 128 MB RAM
  • 10 GB available on Hard Drive
  • SVGA Monitor with 800x600 Resolution or higher (16-bit high colour minimum required)
  • CD-ROM Drive
  • Windows 98, NT4, 2000, ME, XP
  • NIC (Network Interface Card)
  • Printer – allows CALL Link Auditor reports to be printed – OPTIONAL
  • Dedicated computer
Nortel Networks Phone System Requirements:
  • Norstar
    • Norstar KSU or MICS/CICS
    • DR5, MICS R1T1 software or higher
    • CICS DR1.0 or higher
    • Norstar analog Caller ID Line Card(s) (required for screen-pop)
    • Computer Telephony Adapter (CTA) (requires one only) CTA 100, 150i, 160i, 200
    • One Norstar telephone jack in proximity to CALL Link Server (does not require dedicated jack)
  • BCM
    • 1 LAN CTE license
    • software version 3.5 / 3.6
Local Area Network Requirements:
  • TCP/IP protocol
Telephone Subscription Services:
  • Caller ID Name and Number service from your local telephone company (optional)
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