CALL Analyzer

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CALL Analyzer is the newest member of ConverTec's Enterprise Office Suite of Unified Communication solutions for Nortel's BCM and Norstar platforms.

CALL Analyzer is a browser based managerial tool which allows an enterprise manager to more effectively manage his or her telecommunication facilities by quickly and easily producing reports based upon telephone calls in and out of an office.

Customer Benefits

Traffic Analysis - Over 35 pre-canned reports with the ability to easily add filters to view the information you require
Internal Call Analysis - calls between employees are tracked and reported on
Security and Phone Abuse - Track long distance abuse, 911 calls, longest calls, and much more
Measure Campaign Response - Use DID / DNIS reports to analyse call activity and response to campaigns
No Software to Install - Access CALL Analyzer from any PC using Internet Explorer
Scalable - from a small single office, to multi-site global environment using ConverTec's CCS Server
Cost Effective - unlimited extension tracking and no limit to the number of users
Report Automation - generate reports on your schedule and deliver by email
User Defined Reports - Customize and save commonly used reports and criteria
Report output - Print reports in PDF or export in Microsoft Excel format

Unique Abilities

CALL Analyzer does not use the traditional SMDR method to track phone activity, rather it uses Nortel's CTE from both the BCM and Norstar phone systems. The benefit of using Nortel's CTE is that it not only provides call data for traditional reports, but also call data that allows unique reports to be created that traditional SMDR is not capable of. These reports assist in managing an organization.

Sample Reports (PDF Reader Required)

Summary Calling by Day	Detailed Calling by Extension
Summary Calling by Extension	Detail Ring Time by Day
Summary Hold Time by Extension	Do Not Disturb Activity
Summary Unanswered Calling by Day	Do Not Disturb Detail by Extension
Hunt Group Call Details	Detail Call Holding
Detail Calls by DID	Call Forward Summary by Extension
Abandoned Incoming Calls	Call Forward Details by Extension

CALL Analyzer User Interface

One goal in developing the CALL Analyzer user interface was to provide a product that people wouldn't need a manual to operate. This goal has been achieved allowing reports to be quickly and easily generated with just a few clicks of a mouse.

Expandable

CALL Analyzer is part of the ConverTec Enterprise Office Suite of products which allows customers the ability to easily and economically add additional applications and build upon their original investment. The ConverTec Communication Server (CCS) platform is the engine that drives all ConverTec applications such as CALL Navigator (Desktop Unified Communications), Console.NET (PC based Attendant Console) and CRM Integrator (Integration to Microsoft Outlook, Goldmine and ACT!).

Reliable

ConverTec Inc. realizes that software applications are not much good if they are unreliable and end up being left on the shelf. For that reason ConverTec is committed to providing products that are developed with proven technology, thoroughly tested and designated as a Compatible Product by Nortel. All products on the CCS platform come with ConverTec’s Assurance Plan for the first 12 months of ownership which includes; remote installation, remote training, toll free support, no cost upgrades and Remote Assistance.

ConverTec is one of the original Nortel Developer Partners and is recognized as a leading CTI developer worldwide. ConverTec has developed a close relationship with Nortel which allows for a cohesive product development strategy and intimate knowledge of their proprietary integration methodologies. ConverTec is also a Microsoft Developer Partner which is a key ingredient ensuring the latest development tools are utilized to deliver state of the art communication applications to the market place.

CRM Integrator | CALL Navigator | Console.NET | Customization | Developer Integration Toolkit